SmartDrive Voluntary Field Action

You are being contacted to perform a voluntary medical device field correction involving the PushTracker E2 and E3 containing the SmartDrive MX2+ application.

When we developed the new SmartDrive MX2+ App for Android wearables that would also be compatible with Samsung Galaxy Watch (4 and newer), we identified a software correction which would prevent an application failure under certain circumstances.

No, this is a voluntary field action on the SmartDrive MX2+ App for Android wearable devices only. Your SmartDrive power assist is not being recalled.

As specified in the provided communication, we do recommend addressing this issue as soon as possible to avoid any potential injuries caused by the application stopping unexpectedly. This is a voluntary field action as we are continue to provide the best quality products for you.

As a consumer, you will need to update your PushTracker E2/E3 and download the latest version of the SmartDrive MX2+ App from the Google Play Store. Updating your PushTracker may require a factory reset and setting up with Wear OS. Additional benefits of downloading the new SmartDrive MX2+ App will be improved battery life and wearable performance.

To complete the action required, you can visit our website https://hub.permobil.com/smartdrive-voluntary-field-action using the password SmartDrivePT2023 and follow the steps provided.

Depending on the home screen layout of the SmartDrive MX2+ App for PushTrackers E2 and E3, you should be able to easily tell if your PushTracker is up to date (version 1.1.00) or not. 

If you do not have the newest version of the SmartDrive MX2+ App, please update your PushTracker E2/E3 as soon as possible.

Below are some images for reference:

For a pre-configured PushTracker E2/E3
1. Complete a factory reset of the PushTracker E2/E3
2. Setup the PushTracker with Wear OS (smartphone and Wi-Fi required)
You can follow the instructions here

For a non pre-configured PushTracker E2/E3
1. Install the newest version of the SmartDrive MX2+ App for Wear OS from the Google Play Store.

1. Open quick access menu and click on settings

2. Scroll down and find Developer Options

3. If you are able to see “Developer Options” by following these steps, you must do a factory reset and setup with Wear OS before downloading the newest version SmartDrive MX2+ App.

If you are not able to see “Developer Options” and your PushTracker is set up with Wear OS, you should be able to download the newest version of the SmartDrive MX2+ App from the Google Play Store without having to complete a factory reset.

If you purchased a wearable controller from Permobil and factory resetting does not work for you, please contact Permobil Customer Experience at (800) 736-0925. They can help guide you through the process.