SmartDrive Field Action
SmartDrive Field Action FAQs
As specified in the provided communication, we do recommend addressing this issue as soon as possible to avoid any potential injuries caused by the application stopping unexpectedly. This is a field action as we continue to provide the best quality products for you.
To complete the action required, you can either visit our website https://hub.permobil.com/en-au/smartdrive-voluntary-field-action using the password SmartDrivePT2023 and follow the steps provided or contact Permobil Customer Support on 1300 845 483 for assistance.
How can I tell if I have the latest version of the SmartDrive MX2+ App for my PushTracker E2/E3?
Depending on the home screen layout of the SmartDrive MX2+ App for PushTrackers E2 and E3, you should be able to easily tell if your PushTracker is up to date (version 1.1.00) or not. Check out the enhanced graphics showing battery life we’ve added to the home screen (see below).
If you do not have the newest version of the SmartDrive MX2+ App, please update your PushTracker E2/E3 as soon as possible.
For a pre-configured PushTracker E2/E3
1. Complete a factory reset of the PushTracker E2/E3
2. Setup the PushTracker with Wear OS (smartphone and Wi-Fi required)
You can follow the instructions here
For a non pre-configured PushTracker E2/E3
1. Install the newest version of the SmartDrive MX2+ App for Wear OS from the Google Play Store.
Feel free to contact Permobil Customer Support on 1300 845 483 if you need assistance.
"Every person has the right to have his or her disability compensated as far as possible by aids with the same technical standard as those we all use in our everyday lives."
Per Udden, Permobil Founder
To contact our team, please go to our contacts page. Alternatively, you can call Permobil Australia on 1300 845 483 to be put in contact with the necessary team.
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