<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=837181686386229&amp;ev=PageView&amp;noscript=1">
Your browser is out-of-date!

Update your browser to view this website correctly. View list of available browsers

Your browser is out-of-date!

Update your browser to view this website correctly. View list of available browsers

SmartDrive Field Action

 

SmartDrive Field Action FAQs

 

Why am I being contacted? 
You are being contacted to perform a medical device field correction involving the PushTracker E2 and E3 containing the SmartDrive MX2+ application.
What is being corrected?
When we developed the new SmartDrive MX2+ App for Android wearables that would also be compatible with Samsung Galaxy Watch (4 and newer), we identified a software correction which would prevent an application failure under certain circumstances.
Is this a recall on SmartDrive? 
No, this is a product defect correction on the SmartDrive MX2+ App for Android wearable devices only. Your SmartDrive power assist is not being recalled.
Is there a potential for me to be injured?

As specified in the provided communication, we do recommend addressing this issue as soon as possible to avoid any potential injuries caused by the application stopping unexpectedly. This is a field action as we continue to provide the best quality products for you.

What do I have to do? 
As a consumer, you will need to update your PushTracker E2/E3 wearable and download the latest version of the SmartDrive MX2+ App from the Google Play Store. Updating your PushTracker may require a factory reset and doing the setup with Wear OS. Additional benefits of downloading the new SmartDrive MX2+ App will be improved battery life and wearable performance.

 

To complete the action required, you can either visit our website https://hub.permobil.com/en-au/smartdrive-voluntary-field-action using the password SmartDrivePT2023 and follow the steps provided or contact Permobil Customer Support on 1300 845 483 for assistance.

How can I tell if I have the latest version of the SmartDrive MX2+ App for my PushTracker E2/E3?

Depending on the home screen layout of the SmartDrive MX2+ App for PushTrackers E2 and E3, you should be able to easily tell if your PushTracker is up to date (version 1.1.00) or not. Check out the enhanced graphics showing battery life we’ve added to the home screen (see below).

If you do not have the newest version of the SmartDrive MX2+ App, please update your PushTracker E2/E3 as soon as possible.

App-Homescreens

 

How do I locate my PushTracker Serial Number?

Locating-serial-number

 

How do I update my PushTracker E2/E3?

For a pre-configured PushTracker E2/E3
1. Complete a factory reset of the PushTracker E2/E3
2. Setup the PushTracker with Wear OS (smartphone and Wi-Fi required)
You can follow the instructions here

For a non pre-configured PushTracker E2/E3
1. Install the newest version of the SmartDrive MX2+ App for Wear OS from the Google Play Store.

Feel free to contact Permobil Customer Support on 1300 845 483 if you need assistance.

Permobil_logotype_RGB_blue

"Every person has the right to have his or her disability compensated as far as possible by aids with the same technical standard as those we all use in our everyday lives."
Per Udden, Permobil Founder

To contact our team, please go to our contacts page. Alternatively, you can call Permobil Australia on 1300 845 483 to be put in contact with the necessary team. 

All contents © copyright 2023 Permobil. All rights reserved.

Download the PushTracker E2 Initial Setup Quickguide

Download the PushTracker Field Action FAQs 

Watch "How to Set Up WearOS on the PushTracker E3"

Watch "How to Install and Open the SmartDrive MX2+ App on the PushTracker E2"

Click here to learn more about SmartDrive